Universal Business Services is a small team of Registered BAS Agents and Xero Certified Advisers with over 65 years' experience between us. We've supported over 300 small businesses with bookkeeping and beyond since 2009, and if there's one thing we've learned in that time, it's that good bookkeeping isn't really about the numbers. It's about the business behind them.
More than just bookkeepers.
That's why we take the time to understand how each business actually works before we touch a single number. We're proactive about flagging what's coming, responsive when something needs sorting out, and clear about what your numbers actually mean.
Working with us means looking at the big picture alongside the small details. Because for us, great bookkeeping is about more than the books.
Meet the team
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Andrea Mead
OWNER + DIRECTOR
Andrea has over 35 years' experience across accounting, administration and staff management, and a deep understanding of how businesses operate at every level. She's known for her sharp problem-solving and genuine care for the people behind the numbers. Outside the office, Andrea's happiest exploring somewhere new — Italy especially — with a coffee in one hand and a map in the other. -
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Jo Harty
SENIOR BOOKKEEPER
Jo is a qualified bookkeeper with over 13 years' experience across bookkeeping and payroll, including a strong background in banking and finance. She's known for her calm, measured approach and her genuine care for the businesses she works with. Outside work, Jo’s location in FNQ lends her to weekends away exploring the rainforest and beautiful beaches. -
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Sue Collins
SENIOR BOOKKEEPER
Sue is a qualified bookkeeper with over 30 years' experience across payroll, BAS preparation and day-to-day financial operations. She's known for her exceptional eye for detail and her ability to find smarter, more efficient ways of doing things. -
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Philippa Thomson
CLIENT SERVICES
Philippa brings experience across a wide range of industries, giving her a strong understanding of how different businesses operate. She's known for the care she takes in getting client processes running smoothly. Outside of work Philippa enjoys getting out in nature, gardens and parks. She also enjoys travelling and visiting friends in far away places! -
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Vicki Costan
CLIENT SERVICES
Vicki has worked as a bookkeeper for over 10 years across a wide range of industries. She's the kind of person who notices when someone needs a hand, and you can always count on her to lift up the whole team. Outside of work, Vicki loves to paint, skiing in winter and going to the beach in the summer.
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Simone Warrell
ADMINISTRATION
Simone is the one who keeps the wheels turning behind the scenes, with a keen eye for detail and a genuine love of a well-organised system. She's trusted with sensitive client information, and treats that responsibility with real care. Outside of work, Simone enjoys spending time with her family, including their two gorgeous toy poodles, trying new restaurants and bars, and is getting back into regular sessions at the gym.
Want to know more about what we do?
If you'd like to see how we could help your business, take a look at our services or get in touch for a chat. We'd love to hear from you.